Communication Solutions for Veterinarians specializes in client service, communication skills, hospital management and marketing. We offer on-site consulting to diagnose opportunities to improve your practice and provide how-to training and resources for your team. Our seminars will inspire and motivate your staff to implement practice-changing ideas. Let us help you attract new clients with professional marketing materials for general, specialty and emergency practices that promote your quality of medicine and client service.

 Phone Skills Coach , a 12-month program with training and monitoring through recorded calls, live webinars and summary reports.

 Mystery Phone Shopper Training Program , an individual training program with a CD of the recorded call, transcription, evaluation and specific recommendations, and action plan for skill development.

 Phone Shopper Flash Cards provide receptionists with a 24-page quick reference of questions to ask callers, services to describe, and a summary of your fees for frequently shopped services.

 Clinic Phone Shopper Snapshot includes 5 recorded phone shopper calls to your hospital, 5 snapshot reports, and a clinic scorecard.

 Clinic Coaching Sessions following our phone training programs offer a one-hour conference call with the practice owner and manager to review results and another one-hour training session with the reception team

 Webinars on phone skills are live training sessions with your entire reception team.

Click here to go to our Phone Skills Training page for details.