Wendy S. Myers owns Communication Solutions for Veterinarians Inc. in Denver. Her consulting firm helps teams improve compliance, client service and practice management. Communication Solutions for Veterinarians has provided mystery phone shopper training to more than 2,600 receptionists nationwide. Wendy also is a partner in Animal Hospital Specialty Center www.ahscvets.com, a 13-doctor AAHA-accredited referral practice offering internal medicine, surgery, neurology, oncology, specialty dentistry, and emergency care in Highlands Ranch, Colorado. She has authored of four books and five videos. For five years, Wendy served as editor in chief of Veterinary Economics. She has cats named Opus and Caymus. Follow Wendy on Twitter @wendysmyers.