LIBRARY OF ARTICLES Download the latest Acrobat Reader to view these files? Our founder, Wendy S. Myers, is a frequent contributor to veterinary journals. Her work has been published in AAHA Trends, Veterinary Economics, DVM Newsmagazine, Veterinary Practice News, Vetz Magazine and Science & Spirit. Articles are organized by topic. Click on the link for a printer-friendly PDF of each article. New articles are added each month. Client Communication • Is Your Hand on Your Heart or Balled Into a Fist? • Are You An Effective Listener? • Why We Need Animals in Our Lives • Oops, Watch What You Say! Client Education • Educating Clients About Modified Vaccination Protocols • Get Team Members Involved In Improving Compliance • Help! My Pet Won't Quit Scratching (allergy awareness) • Providing Compassionate Care Through Pain Prevention • Educating Clients About Feline Heartworm • Selling Clients On The Value Of Preventive Dentistry • Selling Pet Owners the Value of Prevention Client Service • Making the Holidays Special for Clients • Deliver a Great Experience to Show Value in a Down Economy • Have Receptionists Speak with Confidence • Can I Pay You Later? • Are You Ready for Fourth of July Emergencies? • Surgery Confirmation Calls and Callbacks Show Clients You Care - Teams That Please Clients • Training Your Team to Sell Products Compliance • Treat Therapeutic Diets as Medicine • Fight for Your Pharmacy in a Competitive Market • Four Compliance Mistakes Every Team Makes • Give Your Patients a Compliance Makeover • Immediate Ways to Capture Compliance at the Front Desk • Inspiring Ideas on How You Can Improve Compliance • Use a Checklist to Be a Compliance Superhero Marketing • How Can I Compete with Low-Cost Clinics and $4 Generic Prescriptions? • How to Host an Open House • Taming the Internet Pharmacy Monster • How to Upgrade Your Boarding • How To Make More Money From Reminders • Keeping Flea Control in Your Practice • Professional Ways to Promote Products Personnel Management • How Can I Deal with a Doctor Who Keeps Sloppy Medical Records? • How Can I Persuade the Owner to Send Team Members to Continuing-Education Seminars? • How Can I Stop Catfights Among Staff Members? • How Should I Tell My Staff That I Can't Afford Raises? • How to Hire a Technician • The Best Way to Train a New Receptionist • The Top Five Reasons Your Staff Will Stay • Welcoming a New Doctor to Your Practice • What to Do When You Overhear a Team Member Give a Client Wrong Information? Practice Management • How Can I Grow My Practice in the Face of Decreasing Vaccination Frequency? • Are Single Doses Killing Your Compliance? • Is Distance Learning Right for You? • Becoming a Paperless Practice • Tight Economy? Audit Your Inventory • Recharge Revenue During Seasonal Downturns • Smart Ways to Increase Your Average Charge Per Transaction Medical Services • How to Improve Compliance for Medical Progress Exams • Improving Medication Monitoring • Get Clients To Say Yes To Preanesthetic Testing • How to Implement Twice-a-Year Wellness Exams • How to Increase Feline Patient Visits • How to Increase Heartworm Testing • How Your Doctors Can Set Vaccination Protocols • Make Feline Visits Roar! • Improving Compliance for Year-Round Flea and Tick Protection • Providing Compasionate Care Through Pain Prevention • Four Ways to Knock Out Ticks • Protecting Yourself and Patients from Leptospirosis • How Your Groomers Can Spot More Medical Problems • Tap the Potential of Senior Care • Ways to Promote Microchipping for Every Patient • Are Feline Visits in Crisis Stage